Support

Questions, problems, or a document that didn’t come out the way it should? We read everything.

If a document came out badly, attaching the original photo (with anything sensitive covered) helps us fix it fastest.

Common questions

Do I need an account?

No. Scanner has no sign-up, no login and no cloud library. Open the app and scan.

Where are my documents stored?

On your phone, and only on your phone. Delete any of them at any time; deleting the app removes them all.

Does it work offline?

Scanning and PDFs work fully offline. Text, Spreadsheet and Ask AI send the pages to our server to be read, so they need a connection. After that, the result is saved on your phone and opens instantly. See the privacy policy for exactly what is sent.

Why did Spreadsheet say “No table found”?

The page didn’t contain rows and columns, for example a letter or a menu written as a list. Receipts, invoices, price lists, timetables and nutrition labels work best.

What does [unclear] mean?

It marks a word or number that couldn’t be read confidently, usually because it was smudged, folded or cut off in the photo. We mark it instead of guessing.

How many pages can a document have?

Up to 30 pages, from the camera or imported from photos and PDFs.

How do I cancel or restore a subscription?

Cancel in your iPhone’s Settings: tap your name, then Subscriptions. To restore a purchase on a new or reset phone, open Settings in Scanner and tap Restore Purchases.